Request Medical Records
OrthoTexas has partnered with Sharecare to fulfill your requests for records.
OrthoTexas is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.
Getting your medical records has never been easier! Now you can request your medical records online. The form goes directly to Sharecare. Sharecare begins processing your request within 48 hours of submitting it.
* Please note – there may be a cost for records released. ShareCare will notify you if any fees apply to your request.
If you are unable to complete the electronic form above, download and complete the paper form below. Paper forms are also available at our front desk. We will be happy to submit your request to Sharecare on your behalf. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Please note the processing of records is faster using the online form above.
When utilizing Sharecare records are usually available within 10 days from the time the request is received. If you are picking up your medical records in person, please allow 15 business days for completion. Again, online submission through Sharecare will always be faster. Be sure to bring a government-issued ID. To arrange for another individual to pick up the documents for you, please indicate that on the authorization form, and ask them to bring their government-issued ID.
Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/Conservatorship.
To return the paper form requesting your medical records, please submit in one of the following three ways:
Mail to: OrthoTexas Physicians and Surgeons, PLLC
4780 N. Josey Lane. Carrollton, Texas 75010
Fax to: 972-492-7909
Drop Off In Person on Monday – Friday from 8:00 a.m. – 5:00 p.m. at: OrthoTexas – 4780 N. Josey Lane, Carrollton, Tx 75010
Once you have submitted your form, Sharecare will contact you within 48 hours to collect payment for processing. We are happy to accept and submit the forms on the patient’s behalf however for more prompt and complete service we suggest online submit directly through Sharecare.
For questions or to ask about the status of your request, please call Sharecare at 866-273-4039.
If you are not a patient and need to submit a request for the medical records of an OrthoTexas patient, you may submit your request along with the patient’s authorization by clicking the link above.
After you have submitted the form with the patient’s authorization, Sharecare will contact you to move forward if payment is required prior to processing. Otherwise, Sharecare will promptly process your request.
For questions or to ask about the status of your request, please call Sharecare at 858-244-1811.
Frequently Asked Questions
When will my online medical record request be ready?
Your records will be ready in 5-10 business days from the receipt of your electronic request.
How do I check the status of my request?
How do I contact Customer Service?
Contact Customer Service at 858-244-1811