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Patient Notice

OrthoTexas Physicians and Surgeons Notifies Patients of Security Incident

Dallas, Texas – November 2, 2018 – OrthoTexas Physicians and Surgeons has become aware of a security incident that may have exposed the name of one patient to one other patient of its practice through a mass mailing. OrthoTexas Physicians and Surgeons immediately investigated the incident and has sent letters to potentially affected patients to notify them.

On October 5, 2018, OrthoTexas Physicians and Surgeons sent a letter incorrectly dated August 27, 2018, notifying people that Dr. Robert D. Russell joined OrthoTexas Physicians and Surgeons and will be seeing patients in its Plano and Frisco facilities. Unfortunately, the vendor mishandled the mailing by incorrectly stuffing the letters for one person into the envelope of another. The letters were sent on October 5, 2018, and OrthoTexas Physicians and Surgeons were recently notified of this error. Fortunately, no personal information, other than names were included in the letter.

OrthoTexas Physicians and Surgeons values and respects its patients’ privacy, which is why notification letters regarding this incident were mailed and included information about the incident.

OrthoTexas Physicians and Surgeons sincerely regrets any concern or inconvenience that this matter may cause its patients, and remains dedicated to protecting patients’ personal information.

The following information is provided to help patients or others wanting more information on steps they can take to protect themselves:

How do I obtain a copy of my credit report?

You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To order your credit report, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is included in the e-mail and letter, and is also listed at the bottom of this page.

How do I put a fraud alert on my account?

You may consider placing a fraud alert on your credit report. This fraud alert statement informs creditors to possible fraudulent activity within your report and requests that your creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. To place a fraud alert on your credit accounts, contact your financial institution or credit provider. Contact information for the three nationwide credit reporting agencies is included in the letter and is also listed at the bottom of this page.

Contact information for the three nationwide credit reporting agencies is as follows:

Equifax Security

P.O. Box 105788
Atlanta, GA 30348
www.freeze.equifax.com
800-525-6285

Freeze Experian Security Freeze

P.O. Box 9554
Allen, TX 75013
www.experian.com/freeze
888-397-3742

TransUnion (FVAD)

P.O. Box 2000
Chester, PA 19022
freeze.transunion.com
888-680-7289