OrthoTexas Physicians and Surgeons Notifies Patients of Security Incident
Dallas, Texas – November 2, 2018 – OrthoTexas Physicians and Surgeons has become aware of a security
incident that may have exposed the name of one patient to one other patient
of its practice through a mass mailing. OrthoTexas Physicians and Surgeons
immediately investigated the incident and has sent letters to potentially
affected patients to notify them.
On October 5, 2018, OrthoTexas Physicians and Surgeons sent a letter incorrectly
dated August 27, 2018, notifying people that Dr. Robert D. Russell joined
OrthoTexas Physicians and Surgeons and will be seeing patients in its
Plano and Frisco facilities. Unfortunately, the vendor mishandled the
mailing by incorrectly stuffing the letters for one person into the envelope
of another. The letters were sent on October 5, 2018, and OrthoTexas Physicians
and Surgeons were recently notified of this error. Fortunately, no personal
information, other than names were included in the letter.
OrthoTexas Physicians and Surgeons values and respects its patients’
privacy, which is why notification letters regarding this incident were
mailed and included information about the incident.
OrthoTexas Physicians and Surgeons sincerely regrets any concern or inconvenience
that this matter may cause its patients, and remains dedicated to protecting
patients’ personal information.
The following information is provided to help patients or others wanting
more information on steps they can take to protect themselves:
How do I obtain a copy of my credit report?
You can obtain a copy of your credit report, free of charge, directly from
each of the three nationwide credit reporting agencies. To order your
credit report, free of charge once every 12 months, please visit www.annualcreditreport.com
or call toll free at 1-877-322-8228. Contact information for the three
nationwide credit reporting agencies is included in the e-mail and letter,
and is also listed at the bottom of this page.
How do I put a fraud alert on my account?
You may consider placing a fraud alert on your credit report. This fraud
alert statement informs creditors to possible fraudulent activity within
your report and requests that your creditor contact you prior to establishing
any accounts in your name. To place a fraud alert on your credit report,
contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions.
To place a fraud alert on your credit accounts, contact your financial
institution or credit provider. Contact information for the three nationwide
credit reporting agencies is included in the letter and is also listed
at the bottom of this page.
Contact information for the three nationwide credit reporting agencies
is as follows:
P.O. Box 105788
Atlanta, GA 30348
Freeze Experian Security Freeze
P.O. Box 9554
Allen, TX 75013
P.O. Box 2000
Chester, PA 19022