To Our Patients,
The OrthoTexas team remains dedicated to providing you with a positive patient journey and ensuring you reach your goals for recovery during this time. Thank you for trusting us with your care.
The safety and well-being of our patients, staff and community is our highest priority. Due to the COVID-19 pandemic, OrthoTexas is offering virtual visits via telephone/video conference (telemedicine) to continue providing complete orthopedic care while protecting the health of our patients and staff.
Telemedicine involves the use of electronic communications such as a computer or phone and allows you to virtually access your physician and team from the comfort and safety of your home. Your medical provider will determine if you qualify for a telemedicine visit.
*Not all types of appointments may be eligible for telemedicine. OrthoTexas is offering telemedicine in addition to regular in-office appointments that will be scheduled only for urgent or essential visits. Your physician will determine if your condition or injury is essential and can be scheduled at this time.*
Telemedicine visits cost the same as office visits (the same copays are accepted) and are covered by most insurance companies, including Medicare. Some insurance companies are considering waiving copays or patient responsibility for the telemedicine visits. However, at this time, most insurance companies have not yet released their payment policies. You can contact your insurance company for details regarding the specific benefits associated with your plan.
Preparing for your virtual visit:
- Use a smartphone, tablet or a desktop that has camera and microphone capabilities
- When scheduling your appointment, please tell the office if you wish to receive the link to the visit via your phone or your email
- Confirm that your mobile number or email address on file is accurate
- Ensure access to a strong Wi-Fi connection or cellular data
- On the day of appointment, make sure your device is fully charged
- Please choose a quiet space to conduct your visit
If you would like to schedule a telemedicine visit or you have any questions about our telemedicine services, please fill out the form here or call us at 855.678.4689.
OrthoTexas Physicians & Surgeons is committed to maintaining continuity of care for our patients during this uncertain time. We appreciate your patience and flexibility as we monitor the current situation and recommendations of the Texas Medical Board (TMB, Centers for Medicare & Medicaid Services, Centers for Disease Control (CDC), World Health Organization (WHO), and the Texas Department of State Health Services (DSHS) to ensure that we are doing everything possible to reduce the potential spread of COVID-19 in our communities.