COVID-19

This page will be updated regularly as new information is available.

COVID-19 Policy

The safety and well-being of our patients, staff and community is our highest priority at OrthoTexas. It is important for our patients to know that we have implemented several new procedures and protocols at our offices in order to protect the safety of everyone involved. We are monitoring the recommendations of the Centers for Disease Control (CDC), World Health Organization (WHO), and the Texas Department of State Health Services (DSHS) very closely in order to ensure that we are doing everything possible to reduce the potential spread of COVID-19 in our communities.

Effective immediately, we ask that if you currently have fever, cough, sore throat, or difficulty breathing, have been told in the past 14 days that you are positive or presumptive positive for COVID-19, or have had contact with someone with known or suspected COVID-19 in the past 14 days. In addition, if you have traveled in the past 14 days to Atlanta, GA; Connecticut; California; Chicago, IL; Detroit, MI; Louisiana; Miami, FL; New York; New Jersey; or Washington State or outside of the US, please contact our office to reschedule your appointment. No cancellation fees will be incurred. For your protection and ours, we are asking that you not bring any guests or family members with you unless the patient is a minor or needs assistance due to a mobility impairment.

In addition, we have implemented a screening process at each front desk in order to identify anyone who may be a potential risk. If patients are exhibiting any symptoms, they will be kindly asked to reschedule their appointments.

We are dedicated to keeping our patients, our office, and our community healthy. As the recommendations are updated from the leading health organizations, we will modify any protocols as necessary so that we can continue to provide a safe environment at each of our offices.



Frequently Asked Questions

The safety and well-being of our patients, staff and community is our highest priority at OrthoTexas. During this time of uncertainty with COVID-19 affecting our daily lives, we want to assure you that our team remains dedicated to providing comprehensive and compassionate care. We are here for you.

We completely understand that you have questions and we hope to answer as many of those as possible on this page. This Q&A page will be updated regularly as the situation changes and new questions arise. If you have a question that are not answered below, please do not hesitate to call us at 855.678.4689.

Are all OrthoTexas locations open and seeing patients?
Yes, all our locations (including Physical & Occupational Therapy) remain open. Due to recommendations from the Texas Medical Board, Centers for Disease Control (CDC) and the government, we will only be scheduling essential and urgent visits. Our providers are available to take care of your needs. Please do not hesitate to contact us so that we can assist you during this challenging time.
How can I get in touch with my provider?
Please call our office at 855.678.4689 and the patient service representatives will get you in touch with your provider. For medical emergencies, please call 911 or go to the nearest emergency room.
Is it safe for me to keep my appointment? What is OrthoTexas doing to help prevent the spread of COVID-19 in our community?
OrthoTexas follows rigorous safety protocols that include strict implementation of infection control guidelines issued by the Centers for Disease Control (CDC). Our staff has received special instructions in regard to increased infection prevention measures. In addition, we have implemented the following procedures:

  • Increased cleaning our offices, waiting and exam rooms. We will be paying close attention to areas that are touched frequently.
  • Making hand sanitizer stations available.
  • We are following strict hand washing protocols for all employees.
  • Preemptive patient screening and temperature checks will be taken for anyone entering our clinics including all patients, visitors, staff, and providers. If someone has a temperature of 100.4°F or 38°C or higher (*CDC guidelines), he or she will be asked to leave. Staff and physicians are screened daily.
  • Any OrthoTexas providers or team members who meet any of the CDC exposure guidelines above will be required to follow the CDC guidelines for testing and quarantine.
  • As appropriate, OrthoTexas has made arrangements for non-clinic staff to work from home as our way to help limit exposure and slow the spread of the virus.
I’m not feeling well. Should I still come for my appointment?
OrthoTexas is asking all patients to reschedule their appointments if they are not feeling well or experiencing symptoms of respiratory illness including cough, sore throat, shortness of breath, or fever. If you reschedule, you WILL NOT be charged a cancellation fee.
Is it okay to bring someone with me to my appointment?
To keep everyone safe and protected, we are working to minimize the number of people coming into our clinics and operatories. We are asking for your help by not bringing any guests or family members with you unless the patient is a minor or needs assistance due to a mobility impairment.
What is OrthoTexas doing to ensure the safety of their patients and staff?
First and most important, if your orthopedic situation is urgent, please call us in advance so we may prepare and provide the appropriate guidance. Your well-being is our priority. However, the CDC recommends rescheduling your appointment if you meet one of the following criteria:

  • You have symptoms of COVID-19 (fever, cough, sore throat or shortness of breath) or have been in close contact with someone who has symptoms
  • You have been told in the past 14 days that you are positive or presumptive positive for COVID-19
  • You have had contact with someone with known or suspected COVID-19 in the past 14 days
  • You have traveled in the past 14 days outside of the US
  • You have traveled in the past 14 days to Atlanta, GA; Connecticut; California; Chicago, IL; Detroit, MI; Louisiana; Miami, FL; New York; New Jersey; or Washington State
  • You are a high-risk patient* (*defined by CDC as older adults – 60 years or older – or if you have chronic medical conditions like heart disease, diabetes or lung disease)

Please reschedule your appointment and remember, you WILL NOT be charged a missed visit fee.

Some of my other doctors are offering telemedicine visits. Is this something available to me for my orthopedic care?
Yes! OrthoTexas now offers telemedicine for patients that meet the criteria. Telemedicine involves the use of electronic communications such as a computer or phone. Not every patient meets the criteria for a telemedicine visit. Click here to learn more about requesting a telemedicine visit.
Where can I get updated information from OrthoTexas?
Our website, this Q&A page, and our Facebook page will be updated regularly as new information becomes available.
If I think I have Coronavirus, who should I call or where should I go to be tested?
You should call your primary care physician (PCP) to discuss testing. If you do not have a PCP, call the Department of State Health Services at 800-705-8868. The local number in Collin County, is 972.548.5500. They will direct you to a testing site.
Are there things I should be doing that could be helpful to limit the spread of COVID-19?
If you have health concerns beyond orthopedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients, employees, friends and family to practice safe and simple behaviors being recommended by the CDC (www.cdc.gov/COVID19) and WHO (https://www.who.int/).

  • Wash your hands
  • Avoid placing your hands on your face, mouth, nose or eyes
  • If soap and water are not readily available use an alcohol-based hand sanitizer with at least 60% alcohol
  • Cover your coughs and sneezes with a tissue and throw the tissue in the trash
  • Clean and disinfect frequently touched surfaces and objects
  • Avoid close contact with people who are sick
  • Limit your exposure to large crowds