COVID-19 Policy

The safety and well-being of our patients, staff and community is our highest priority at OrthoTexas.It is important for our patients to know that we continue to monitor our procedures and protocols at our offices in order to protect the safety of everyone involved. We are watching the recommendations of the Centers for Disease Control (CDC), World Health Organization (WHO), and the Texas Department of State Health Services (DSHS) very closely in order to ensure that we are doing everything possible to reduce the potential spread of COVID-19 in our communities and revise our policies to reflect thier recent updates. Effectively immediately, we ask that if you currently have any symptoms of COVID-19 that you contact our office to reschedule your appointment. No cancellation fees will be incurred.

Our staff and physicians will be wearing masks, but it is optional for our patients to do so. We continue to encourage and request that you practice social distancing. We are dedicated to keeping our patients, our office, and our community healthy. As the recommendations are updated from the leading health organizations, we will modify any protocols as necessary so that we can continue to provide a safe environment at each of our offices.

Frequently Asked Questions

The safety and well-being of our patients, staff and community is our highest priority at OrthoTexas. During this time of uncertainty with COVID-19 affecting our daily lives, we want to assure you that our team remains dedicated to providing comprehensive and compassionate care. We are here for you.

We completely understand that you have questions and we hope to answer as many of those as possible on this page. This Q&A page will be updated regularly as the situation changes and new questions arise. If you have a question that are not answered below, please do not hesitate to call us at 972.492.1334.

Are all OrthoTexas locations open and seeing patients?

Yes, all of our main locations (including Physical & Occupational Therapy) remain open. Our providers are available to take care of your needs. Please do not hesitate to contact us so that we can assist you during this challenging time.

How can I get in touch with my provider?

Please call our office at 972.492.1334 and the patient service representatives will get you in touch with your provider. For medical emergencies, please call 911 or go to the nearest emergency room.

Is it safe for me to keep my appointment? What is OrthoTexas doing to help prevent the spread of COVID-19 in our community?

OrthoTexas follows rigorous safety protocols that include strict implementation of infection control guidelines issued by the Centers for Disease Control (CDC). Our staff has received special instructions in regard to increased infection prevention measures. In addition, we have implemented the following procedures:

  • Increased cleaning our offices, waiting and exam rooms. We will be paying close attention to areas that are touched frequently.
  • Making hand sanitizer stations available.
  • We are following strict hand-washing protocols for all employees.
  • We require all patients, visitors, and staff to wear face coverings (CDC approved face coverings) at all times in our facilities.
  • Any OrthoTexas providers or team members who meet any of the CDC exposure guidelines above will be required to follow our policies for testing and quarantine.
I’m not feeling well. Should I still come for my appointment?

OrthoTexas is asking all patients to reschedule their appointments if they are not feeling well or experiencing any symptoms of COVID-19, including respiratory illness such as a cough, sore throat, shortness of breath, or fever. If you reschedule, you WILL NOT be charged a cancellation fee.

What is OrthoTexas doing to ensure the safety of their patients and staff?

Your well-being is our priority. However, we recommend rescheduling your appointment if you meet one of the following criteria:

  • You have symptoms of COVID-19 (fever, cough, sore throat or shortness of breath) 
  • You have been told in the past 10 days that you are positive or presumptive positive for COVID-19 or have not received a negative test confirming you are no longer contagious.
  • You have had contact with someone with known or suspected COVID-19 in the past 10 days and are not fully vaccinated

Please reschedule your appointment and remember, you WILL NOT be charged a missed visit fee.

Where can I get updated information from OrthoTexas?

Our website, this Q&A page, and our Facebook page will be updated regularly as new information becomes available.

If I think I have Coronavirus, who should I call or where should I go to be tested?

You should call your primary care physician (PCP) to discuss testing. If you do not have a PCP, call the Department of State Health Services at 800-705-8868. The local number in Collin County, is 972.548.5500. They will direct you to a testing site.

Are there things I should be doing that could be helpful to limit the spread of COVID-19?

If you have health concerns beyond orthopedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients, employees, friends and family to practice safe and simple behaviors being recommended by the CDC (www.cdc.gov/COVID19) and WHO (https://www.who.int/).

  • Wash your hands
  • Avoid placing your hands on your face, mouth, nose or eyes
  • If soap and water are not readily available use an alcohol-based hand sanitizer with at least 60% alcohol
  • Cover your coughs and sneezes with a tissue and throw the tissue in the trash
  • Clean and disinfect frequently touched surfaces and objects
  • Avoid close contact with people who are sick
  • Practice social distancing (stay at least 6 feet from other people)
  • Limit your exposure to large crowds