This page will be updated regularly as new information is available.
The safety and well-being of our patients, staff and community is our highest priority at OrthoTexas. It is important for our patients to know that we have implemented several new procedures and protocols at our offices in order to protect the safety of everyone involved. We are monitoring the recommendations of the Centers for Disease Control (CDC), World Health Organization (WHO), and the Texas Department of State Health Services (DSHS) very closely in order to ensure that we are doing everything possible to reduce the potential spread of COVID-19 in our communities.
Effective immediately, we ask that if you currently have fever, cough, sore throat, or difficulty breathing, have been told in the past 14 days that you are positive or presumptive positive for COVID-19, or have had contact with someone with known or suspected COVID-19 in the past 14 days. In addition, if you have traveled in the past 14 days to Atlanta, GA; Connecticut; California; Chicago, IL; Detroit, MI; Louisiana; Miami, FL; New York; New Jersey; or Washington State or outside of the US, please contact our office to reschedule your appointment. No cancellation fees will be incurred. For your protection and ours, we are asking that you not bring any guests or family members with you unless the patient is a minor or needs assistance due to a mobility impairment.
In addition, we have implemented a screening process at each front desk in order to identify anyone who may be a potential risk. If patients are exhibiting any symptoms, they will be kindly asked to reschedule their appointments.
We are dedicated to keeping our patients, our office, and our community healthy. As the recommendations are updated from the leading health organizations, we will modify any protocols as necessary so that we can continue to provide a safe environment at each of our offices.
Frequently Asked Questions
The safety and well-being of our patients, staff and community is our highest priority at OrthoTexas. During this time of uncertainty with COVID-19 affecting our daily lives, we want to assure you that our team remains dedicated to providing comprehensive and compassionate care. We are here for you.
We completely understand that you have questions and we hope to answer as many of those as possible on this page. This Q&A page will be updated regularly as the situation changes and new questions arise. If you have a question that are not answered below, please do not hesitate to call us at 855.678.4689.
Are all OrthoTexas locations open and seeing patients?
How can I get in touch with my provider?
Is it safe for me to keep my appointment? What is OrthoTexas doing to help prevent the spread of COVID-19 in our community?
- Increased cleaning our offices, waiting and exam rooms. We will be paying close attention to areas that are touched frequently.
- Making hand sanitizer stations available.
- We are following strict hand washing protocols for all employees.
- Preemptive patient screening and temperature checks will be taken for anyone entering our clinics including all patients, visitors, staff, and providers. If someone has a temperature of 100.4°F or 38°C or higher (*CDC guidelines), he or she will be asked to leave. Staff and physicians are screened daily.
- Any OrthoTexas providers or team members who meet any of the CDC exposure guidelines above will be required to follow the CDC guidelines for testing and quarantine.
- As appropriate, OrthoTexas has made arrangements for non-clinic staff to work from home as our way to help limit exposure and slow the spread of the virus.
I’m not feeling well. Should I still come for my appointment?
Is it okay to bring someone with me to my appointment?
What is OrthoTexas doing to ensure the safety of their patients and staff?
- You have symptoms of COVID-19 (fever, cough, sore throat or shortness of breath) or have been in close contact with someone who has symptoms
- You have been told in the past 14 days that you are positive or presumptive positive for COVID-19
- You have had contact with someone with known or suspected COVID-19 in the past 14 days
- You have traveled in the past 14 days outside of the US
- You have traveled in the past 14 days to Atlanta, GA; Connecticut; California; Chicago, IL; Detroit, MI; Louisiana; Miami, FL; New York; New Jersey; or Washington State
- You are a high-risk patient* (*defined by CDC as older adults – 60 years or older – or if you have chronic medical conditions like heart disease, diabetes or lung disease)
Please reschedule your appointment and remember, you WILL NOT be charged a missed visit fee.
Some of my other doctors are offering telemedicine visits. Is this something available to me for my orthopedic care?
Where can I get updated information from OrthoTexas?
If I think I have Coronavirus, who should I call or where should I go to be tested?
Are there things I should be doing that could be helpful to limit the spread of COVID-19?
- Wash your hands
- Avoid placing your hands on your face, mouth, nose or eyes
- If soap and water are not readily available use an alcohol-based hand sanitizer with at least 60% alcohol
- Cover your coughs and sneezes with a tissue and throw the tissue in the trash
- Clean and disinfect frequently touched surfaces and objects
- Avoid close contact with people who are sick
- Limit your exposure to large crowds